Exchange & Return Policy

At Heritage Craft, we stand behind the 90-year legacy of our craftsmanship. Since our products are handcrafted with 100% pure leather, we ensure the highest quality before shipping.

1. No Refund Policy

Please note that Heritage Craft does not offer cash refunds once a purchase is made and payment is processed. We encourage our customers to review their orders and size guides carefully before checkout.

2. Exchange Policy (If Applicable)

We only offer exchanges if:

• The product received is damaged or defective upon arrival.
• The product is different from what you ordered (wrong size or wrong article).
• Note: Natural leather marks or slight grain variations are not considered defects but signs of authenticity.

3. Reporting a Problem (The Video Proof)

To ensure a transparent and smooth process, we strictly require an "Unboxing Video." * We request our valued customers to record a short video while opening the parcel for the first time.

• This video serves as proof in case the product is damaged during transit or if the wrong item is received.
• Without an unboxing video, it becomes difficult for us to verify the claim and process an exchange. This step protects both you and our artisans.

4. Why "No Refund"?

At Heritage Craft, we believe in the durability of our 90-year legacy.

• We do not offer cash refunds because every single piece is 100% pure leather and undergoes a rigorous quality check before being shipped.
• We are so confident in our craftsmanship that if your product has a genuine manufacturing defect, we will immediately provide a fresh replacement (Exchange). Our goal is to ensure you own a piece of heritage that lasts a lifetime.

5. Shipping Costs for Returns

The customer will be responsible for paying the shipping costs for returning the item. However, if the exchange is due to our error (wrong item sent), Heritage Craft will cover the replacement shipping costs.